![Engage Image of Alison](https://engagecare.co.uk/wp-content/uploads/2024/04/Engage-testimonial-Image-3.png)
"Engage’s impact was immediate. Staff left the training with a buzz of excitement stating that their eyes were opened to the experiences of residents with hearing loss. As soon as the Mino became available, we began to hear how it transformed individual resident’s experiences. Staff members came forward to become Hearing Loss Champions and they have been working enthusiastically to support residents with hearing aids, ensuring that faults are dealt with quickly. We are all much more aware of the environment and addressing unnecessary noise. For example, following his training, one of the catering staff fixed the wheels of a trolley so that it did not make noise when being wheeled in communal areas. So many little things, that we previously overlooked, have mounted up to become transformative in Heathlands’ approach to hearing loss."
Alison Lightfoot – Quality Assurance and Development Manager