Engage logo, white text on branded purple background

Hearing matters for outstanding care

Are people with hearing loss fully included in your care environment?

Engage's expert team will work with you to put in place measures to address the needs of your service users with hearing loss, enabling them to enjoy life to the full.

We invite you to explore our range of affordable and easily accessible packages, including CPD accredited training, comprehensive support and expert advice.

Contact us today to learn more from our friendly team.

NEW WHITE PAPER OUT NOW

On the 25th June 2025, Engage will be proud to present our newly launched White Paper in collaboration with Care England and Nightingale Hammerson. Please click on the image of the White Paper below to download. 
Front page of Engage White Paper, Hearing Loss in Care Homes - a Call to Action
"Improving support for residents with hearing loss is not only a matter of better care, but also a matter of dignity, equity and quality of life"
Excerpt from Engage's White Paper, "Hearing Loss in Care Homes - a call to action"
Engage, Care England and NIghtingale Hammerson logos

How does Engage help your business?

Return on investment

Did you know, at least 80% of older people in care homes experience significant hearing loss?

Staff training - contributes to reducing staff turnover.
When staff are trained in supporting the 80% of service users with hearing loss, it has a positive impact on their sense of professionalism and morale, so they are more likely to stay.
Marketing
With such a large proportion of our service users needing support with their hearing loss and hearing aids, it's an advantage to demonstrate in your marketing that you are proudly providing outstanding support in Hearing Loss. People choosing a service want to feel confident that they are going to a place that can properly support them.
Improving rating - enhacing reputation
When care providers are confident they are addressing hearing loss through comprehensive measures they should highlight it in their Provider Information Return (PIR) for the Care Quality Commission. This can provide excellent evidence for a good or outstanding rating in Responsiveness and Safety.
Reduction in falls
By supporting people to address their hearing loss, this lead to a reduction in falls. This in turn can reduce the amount of time spent on the reporting of and managing falls, including lengthy safeguarding investigations.
Reduction in complaints
Hearing aid issues are a common source of complaints in care homes. This can include blocked tubes, dead batteries or improper usage. Residents will be seriously debilitated when their hearing aids are lost or being repaired. This can lead to anxiety and other mental health complications. By addressing these issues through the Engage program, complaints can be turned around to compliaments and can be used for promotion and marketing. Staff and management time can be freed up not havng to manage these complaints.


Engage | an image of the Engage team outside a care homeEngage | an image of the Engage team outside a care home

Improved customer experience

Did you know, one of the largest areas of complaints in care environments is hearing aid related?

Hearing aid issues such as blocked tubes, dead batteries or incorrect usage (e.g. in the wrong ear or using the wrong program) make hearing much worse if not picked up and addressed quickly and may make residents stop using them. They will also experience considerable anxiety if they go missing or are sent away to be fixed. 

Having staff on hand who are trained to spot and address problems promptly and effectively not only helps the resident but also ensures a happier, more harmonious experience for resident and staff, who avoid the extra burden of dealing with avoidable complaints.

Engage, through our CPD accredited courses and support, turn around this scenario. After attending our courses, over 85% of issues around hearing aids, can be resolved, turning complaints into compliments, with satisfied hearing aid users leading fulfilling and connected lives.

Our programs aim to:
resolve over 85% of hearing aid-related problems
minimise resident anxiety and depression related to hearing loss
create a healthier environment and more positive resident experience
Engage | image of our team with staff at a care homeEngage | image of our team with staff at a care home

Stand out from a crowded market

Join our call to action and shout about the excellent care that your care service is giving to people with hearing loss.

One area often overlooked is the specific needs of service users with hearing loss. This is a missed opportunity considering that at least 80% or people over 70 are living with hearing loss.

By being able to demonstrate how you are offering warm and compassionate hearing loss-focused care, delivered by a skilled staff team, you can attract more people seeking a supportive and appropriate service.

Engage is here to support you to become a leader of best practice in branding your care environment as an enabling and inclusive service for people living with hearing loss.

People want to be reassured that they come into an service where their hearing loss is taken seriously. When they struggle to manage their hearing aids, they want to be confident that care staff supporting them have the skills and knowledge necessary.
Engage | an image of a care home resident and member of staff interactingEngage | an image of a care home resident and member of staff interacting

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