Engage | Logo in dark brand colours
Engage | an image showing a member of staff fitting a hearing aidAndrew & Padraic facing each other and smiling

Our mission

By informing, supporting and educating care professionals, our mission is to transform the lives of people living in care with hearing loss by means of improved access, independence, equality and inclusion, therefore breaking down barriers and supporting overall wellbeing.
Engage | an image of our one or team interacting with a care home residentEngage | an image of our one or team interacting with a care home resident

Aims and experience in care settings

The Engage team embraces person-centred and relationship focused approaches. Our projects have vigorous training components accompanied by assessments of the built environment, care culture, protocols, access and responsiveness.

We provide care organisations with ongoing support and are available to help with troubleshooting and resolving issues for as long as we are needed.

  • 7.

    Engage | Small lozenge in our brand purple colour
    To improve accessibility of activities and entertainment for people living with hearing loss.

    8.

    Engage | Small lozenge in our brand Green colour
    To improve the suitability and comfort of environments for people living with hearing loss.

  • 1.

    Engage | Small lozenge in our brand purple colour
    To increase overall wellbeing for people living with hearing loss through greater levels of social engagement, self-expression and occupation.

    2.

    Engage | Small lozenge in our brand Green colour
    To increase knowledge, skills and confidence in staff members and volunteers to effectively communicate with, support and enable people living with hearing loss.

    3.

    Engage | Small lozenge in our brand pink colour
    To improve best practice amongst staff members in supporting people with hearing aids and hearing aid maintenance.

  • 4.

    Engage | Small lozenge in our brand purple colour
    To improve the range and quality of equipment in use that can support people living with hearing loss.

    5.

    Engage | Small lozenge in our brand Green colour
    To improve care plan documentation of people with hearing loss, so that it outlines ways to support their communication needs.

    6.

    Engage | Small lozenge in our brand pink colour
    To support management to improve policies and systems, where needed, in line with the Accessible Information Standard (AIS).

  • 7.

    Engage | Small lozenge in our brand purple colour
    To improve accessibility of activities and entertainment for people living with hearing loss.

    8.

    Engage | Small lozenge in our brand Green colour
    To improve the suitability and comfort of environments for people living with hearing loss.

  • 1.

    Engage | Small lozenge in our brand purple colour
    To increase overall wellbeing for people living with hearing loss through greater levels of social engagement, self-expression and occupation.

    2.

    Engage | Small lozenge in our brand Green colour
    To increase knowledge, skills and confidence in staff members and volunteers to effectively communicate with, support and enable people living with hearing loss.

    3.

    Engage | Small lozenge in our brand pink colour
    To improve best practice amongst staff members in supporting people with hearing aids and hearing aid maintenance.

  • 8.

    Engage | Small lozenge in our brand Green colour
    To improve the suitability and comfort of environments for people living with hearing loss.

  • 1.

    Engage | Small lozenge in our brand purple colour
    To increase overall wellbeing for people living with hearing loss through greater levels of social engagement, self-expression, and occupation

  • 2.

    Engage | Small lozenge in our brand Green colour
    To increase knowledge, skills and confidence in staff members and volunteers to effectively communicate with, support and enable people living with hearing loss

  • 3.

    Engage | Small lozenge in our brand pink colour
    To improve best practice amongst staff members in supporting people with hearing aids and hearing aid maintenance.

  • 4.

    Engage | Small lozenge in our brand purple colour
    To improve the range and quality of equipment in use that can support people living with hearing loss.

  • 5.

    Engage | Small lozenge in our brand Green colour
    To improve care plan documentation of people with hearing loss, so that it outlines ways to support their communication needs

  • 6.

    Engage | Small lozenge in our brand pink colour
    To support management to improve policies and systems, where needed, in line with the Accessible Information Standard (AIS).

  • 7.

    Engage | Small lozenge in our brand purple colour
    To improve accessibility of activities and entertainment for people living with hearing loss.

  • 8.

    Engage | Small lozenge in our brand Green colour
    To improve the suitability and comfort of environments for people living with hearing loss.

  • 1.

    Engage | Small lozenge in our brand purple colour
    To increase overall wellbeing for people living with hearing loss through greater levels of social engagement, self-expression, and occupation

Our Values

  • Innovative

    Proactively leading the way in pioneering person-centred care for people with hearing loss.

    Enabling

    Committed to empowering care partners to implement change, to enable people with hearing loss to enjoy as stimulating and full a life as possible.

    Collaborative

    Actively listening to our partners and working with them to ensure the best possible support for people with hearing loss.

  • Solutions focused

    Tackling beliefs that nothing can be done about hearing loss and exploring workable resolutions.

    Inclusivity and diversity

    Valuing and celebrating every individual.

  • Innovative

    Proactively leading the way in pioneering person-centred care for people with hearing loss.

  • Enabling

    Committed to empowering care partners to implement change, to enable people with hearing loss to enjoy as stimulating and full life as possible.

  • Collaborative

    Actively listening to our partners and working with them to ensure the best possible support to people with hearing loss.

  • Solutions focused

    Tackling beliefs that nothing can be done about hearing loss and exploring workable resolutions

  • Inclusivity and diversity

    Valuing and celebrating every individual.

Our team

Padraic profile picture

Padraic Garrett, BA (Hons), BD (Hons). MSc.

Head of Engage

Padraic has over 25 years’ experience in the care industry. His roles have included Service Manager and Registered Manager to care homes and day centres for older adults, Dementia Lead, Mental Health Centre Manager, Hospice Care, and Pastoral Care Chaplain. His extensive experience gives him a unique understanding of the challenges faced by both frontline staff and senior management.

He holds a master's degree in person-centred dementia care and is a qulaified Executive Coach and Mentor (ILM Level 7). He has an ILM post-graduate ceetificate in Leadership and Management. He joined Engage in 2021 having worked closely with it as a customer since the prject's foundation.
Engage | an image of Andrew

Andrew Goodwin

Engage Service Manager

Andrew has been a deaf awareness trainer for over 25 years and has over 50 years’ first-hand experience living with hearing loss. Working in the charity sector since 2003, Andrew has trained and supported hundreds of volunteers and given medical and psychological support to thousands of people with all types of hearing loss.

For 4 years, he worked at Deafness Research UK, increasing the awareness of hearing loss by delivering hearing screening and supporting the Bionic Ear Show with over 150,000 audience members across the UK. In 2016, he was instrumental in the set up of Engage (formerly Hearing Matters in Care), developing the training package, polices and reaching out to care homes. He has also run multiple hearing aid maintenance clinics across London.
  • Engage | Leora Basalian Image
    Schonfeld Square’s Director of Care Services, Leora Basalian, said, “At Schonfeld Square, we pride ourselves on being responsive to our residents’ needs. We were aware that our knowledge ....

    Leora Basalian

    Director of Care Services

    London

    Read case study
  • Engage | Nuno Santos Lopes image
    Nightingale Hammerson’s Director of Research, Innovation and Community Engagement, Nuno Santos Lopes, said, “It has been a pleasure to have Engage run projects in our homes for the past two ….

    Nuno Santos Lopes

    Director of Research, Innovation and Community Engagement

    London - Clapham and Hampstead

    Read case study
  • Engage | Daniel Carmel-Brown Image
    Jewish Care’s CEO, Daniel Carmel-Brown, said, “Jewish Care is proud to be associated with Engage since its foundation seven years ago. We are delighted that their work in our homes has solidly helped ....

    Daniel Carmel-Brown

    Chief Executive

    London

    Read case study
  • Engage | Alison Lightfoot Image
    Heathlands Village’s Quality Assurance and Development Manager, Alison Lightfoot, said, “Engage’s impact was immediate. Staff left the training with a buzz of excitement stating that their eyes were opened ....

    Alison Lightfoot

    Quality Assurance and Development Manager

    Prestwich – Manchester

    Read case study
  • Engage | Leora Basalian Image
    Schonfeld Square’s Director of Care Services, Leora Basalian, said, “At Schonfeld Square, we pride ourselves on being responsive to our residents’ needs. We were aware that our knowledge ....

    Leora Basalian

    Director of Care Services

    London

    Read case study
  • Engage | Nuno Santos Lopes image
    Nightingale Hammerson’s Director of Research, Innovation and Community Engagement, Nuno Santos Lopes, said, “It has been a pleasure to have Engage run projects in our homes for the past two ….

    Nuno Santos Lopes

    Director of Research, Innovation and Community Engagement

    London - Clapham and Hampstead

    Read case study
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