Care home providers, independent living providers, domiciliary care providers, day centres and social services
We can support care services throughout England but are open to helping you wherever you are in the world
We have a tiered cost structure allowing affordable entry to the programme, for example access to our online training starts from as little as £15 per person
Contact us today and we would be delighted to discuss your needs
Staff can complete our e-Learning training in less than 90 minutes
Face-to-face training is delivered in two-hour sessions but this can be longer if needed
Online seminars from one hour
Our more in-depth projects can take a minimum of 6 months to implement across a single care setting or organisation
Ideally, the project would take at least 12 months or multiples of 12 months to complete. It depends on the size of the organisation and their ability to roll out the project
Consultancy can help to identify your needs and plan a solution (for example environmental aspects, hearing needs, equipment and policies and procedures)
Support service can help with troubleshooting and finding resolutions (for example recurring hearing aids issues and working with audiology services)
We can also help with specific issues with either staff or service users (for example a service user having specific communication needs and giving advice on how to meet those needs)
Training
We offer a range of courses to fit your budget and to adapt to your needs and capacity.
The basic course is aimed at all staff, from carers to activity to household staff. The contents of the course are compatible with the Carers Certificate levels 1, 2 and 3
The Hearing Loss Champion course is aimed at those who have leadership potential and wish to develop their skills and portfolio
Some of the courses are aimed at management including the one day deaf awareness course for management and policies and procedures course
Yes, we are happy and are very experienced in delivering bespoke training
Yes, both trainers have over 25 years of experience each
Cancellation within 24 hours of any face-to-face courses requires full payment. If notification is received between 24 and 72 hours, 33% of the cost will be charged
The course can be accessed through your own Learning Management System or contact us for other options
The two-hour face-to-face deaf awareness course and the e-learning course are CPD accredited
We are very experienced in hearing loss and dementia
The e-Learning and two-hour deaf awareness course covers dementia and the links between that and hearing loss. We also cover the psychological impact of hearing loss in all courses
We offer a 3 hour course on dementia and hearing loss
One of the following: PC, Laptop, Tablet or Smart phone
You will be sent a link to the Teams meeting at least 24 hours before the time due. You can access it on either a PC, Laptop, Tablet or Smart phone
We can arrange for any of the seminars to be recorded and sent to a specified person afterwards
E-learning training can be accessed at any time using your choice of media
Some face-to-face training courses last one or two hours, and can be run at a time suitable for you, day or night
Our training eases the barriers and challenges of working with service users who have hearing loss
It addresses anxiety and depression resulting from hearing loss and ways of addressing these symptoms, in turn helping towards a less stressful working environment for staff and greater levels of fulfilment through skills that can address service users’ problems.
It can make the working environment easier and enable better job satisfaction
Training creates more effective staff and easier and less stressful resident communication
An immediate response for hearing aid issues is created, as around 85% of hearing aid problems can be resolved by trained staff onsite
Hours of time are saved from dealing with complaints by service users and family members and a happier, more harmonious service user experience is created
Service users’ physical and psychological wellbeing is improved, and there is less dependence on medication such as anti-depressants
Residents can access social events more easily, making for a higher level of participation and stimulation
Training champions requires a minimum of a half day to equip them with skills related to hearing aid maintenance
A full day will ensure more in-depth knowledge and will include advocacy for people with hearing loss
Staff issues
The Engage training programme upskills staff members' communication abilities and knowledge around hearing loss
They feel more equipped to deal with hearing aid issues and get more satisfaction in their role
They understand and can recognised hearing related anxiety and depression in people with hearing loss and how to address these issues
With residents feeling more empowered and less anxious and depressed, interaction with staff is far more positive, leading to a better work environment
Staff will feel more valued and appreciated
We would advise staff to have a refresher every two years to keep skills at an optimum level
About Engage
We are open for consultancy and support from 9am till 5pm Monday through to Thursday via phone, email or video conference calls
Normally by invoice with an agreed timeline
Our online courses are available at a discount, depending on the numbers of delegates. Do contact us for more information
We offer a range of competitively priced face-to-face courses that can suit various budgets and time constraints
You can contact us at hello@engagecare.co.uk and we will get back to you within 5 working days
Evidence gathered from working with Engage training and support can help increase your CQC rating, for example evidence that you meet or exceed what is required for the AIS and also KLOE. It is important to provide evidence of your work with Engage in your PIR form
At least 80% of your service users are likely to experience hearing loss
We provide practical solutions resulting in improvements in the wellbeing and happiness of service users and more cooperative and friendly relationships between staff and residents
Supporting residents with hearing loss addresses the Accessible Information Standard required by CQC
The skills you learn through the Engage programme will help you gain a higher CQC rating
Faulty hearing aids are frequently a cause of many resident problems leading to complaints – our training helps care staff to fix most basic faults with hearing aids
The Engage program will inform you of a range of equipment suitable in a variety of situations, such as the Mino (hand held amplifying device), induction loops, flashing doorbells, amplified phones, and a range of helpful apps.
Our training helps care staff to fix most basic faults with hearing aids
Hearing Loss Champions can be trained to fix more complex issues
Our expert staff can give advice on the most challenging issues to do with hearing aids and hearing loss
