Individual Care Services

Results:

Staff were highly motivated to put their learning into practice. These are some of the areas that their action plan is addressing:

1. Review admission assessment forms and care plans so that they contain comprehensive details on the resident’s hearing loss - including the psychological and social aspects and how they want to be supported
2. Find ways of reducing noise levels in the dining room, including:
·    staff being more aware of noise generated whilst serving meals
·    staff being aware of the noise they generate if they speak too loudly
·    turning down the volume on handheld devices
3. Reduce noise within the home generally, e.g. a few doors tended to bang so needed adjustment to make them close quietly
4. Monitor the call bell volume
5. Review the use of rooms, e.g. because of noise from a water feature the sensory room cannot be used for meetings/ conversations with people with hearing loss
6. Introduce the use of the Amplifier hearing device with residents that may benefit from it when hearing aids are not appropriate.