Organisations are permitted to process data if they have a legal basis for doing so. Engage processes data on the basis that:
Expressed and informed consent has been given by the person whose data is being processed; and/or
Engage has a legitimate interest in processing the data; and/or
It is necessary in relation to a contract or agreement which the person has entered into or because the person has asked for something to be done so they can enter into a contract or agreement; and/or
Engage has a legal obligation to process data.
Where Engage relies solely on consent as the basis for processing data, we are required to obtain your explicit consent and you can modify or withdraw this consent at any time by notifying us in writing, although this may affect the extent to which Engage is able to provide services to or interact with you in future.
Our service users, for fundraising and marketing, running events, keeping our supporters informed of our activities and the effective running of Engage through its professional staff, freelance workers, trustees and volunteers.
Data collected and processed may include but not be limited to:
Names and contact information such as telephone numbers, email and postal addresses
Supporter records and preferences, including, where necessary, bank or payment details in order to process payments and information that you give us about your tax status so that we can claim Gift Aid if you complete the relevant declaration
Relevant information relating to our people receiving services from us, and their families
Information about staff, freelance workers and volunteers necessary for the performance of their roles in compliance with all relevant regulations and best practice
Such other information that is relevant and necessary for Engage to carry out its activities, charitable purposes and legal obligations.
Personal data may be collected from you when you engage with Engage and there are many occasions when this could happen, for example: if you make a donation, book to attend an event, enquire about our services, work for or with us as a member of staff, freelance worker or volunteer or apply for a job or volunteering opportunity, if you ask us a question, register for our updates, provide some optional feedback or otherwise provide us with personal information. This may be when you phone us, go onto our website, by post, or in person.
When you visit our website, Engage collects your IP address and information regarding what pages are accessed and when. An IP address is a number that can uniquely identify a specific computer or other network device on the internet.
Please bear in mind that, as a charity, email is the most economical way for us to communicate with you, but some of our updates are sent by post.
People who wish to opt-in to Engage emails can do so - and thus become subscribers - at their own discretion and in various ways. Subscription only takes place once you have given your explicit consent.
Subscriptions are taken and held securely and in accordance with Data Protection laws. No personal details are passed on to third parties nor shared with companies/people outside of the company operating the email platform.
Email updates may contain tracking facilities within the actual email. Activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but is not limited to: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the subscriber with more relevant content based around their activity.
Subscribers are given the opportunity to unsubscribe at any time. This process is detailed at the footer of each email update.
Communication, engagement and actions taken through external social media platforms that Engage participates on are subject to their terms and conditions and privacy policies.
Users are advised to use social media platforms wisely and communicate/engage with them with due care and attention with regard to their own privacy and personal details. Engage will never ask for personal or sensitive information through any social media platform. We encourage users wishing to discuss sensitive matters to contact us through primary communication channels, such as by telephone or email.
Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process.
Persons processing data on behalf of Engage do so in accordance with this policy and on the basis that Engage is satisfied that they can and will adhere to our high standards for data protection and security.
Any sensitive information (such as credit or debit card details) is encrypted, protected or destroyed where appropriate.
The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
This privacy policy is effective from 17 September 2024.
